Privacy Policy

Updated: February 10, 2023
Effective date: February 10, 2023

Berry Pet Health is a product provided by Berry Electronic Technology Co., Ltd. (hereinafter referred to as "we"). When you use our services, we may collect and use information about you. Berry Pet Health respects and protects the personal privacy of all users who use this software. In order to provide you with more accurate and personalized services, Berry Pet Health will use and disclose your personal information in accordance with the provisions of this Privacy Policy. However, Berry Pet Health will treat this information with a high degree of diligence and prudence.

When you agree to the Berry Pet Health Network Service Use Agreement, you are deemed to have agreed to the entire content of this Privacy Policy. This privacy policy is an integral part of the Berry Pet Health Network Service Agreement. In addition, you need to promise that you are already an adult when you start using this product, and if you are a minor, your guardian needs to agree to your use of this product and agree to the relevant terms of service and privacy policy.

When we or our third-party partners provide services, we may collect, store and use the following information about you. If you do not provide relevant information, you may not be able to register as our user or enjoy some of the services we provide, or you may not be able to achieve the intended effect of the relevant services.

[ Registration Information ]

When you register as a Berry Pet Health user, you need to provide at least an email address to create a Berry Pet Health account; The account is only used to log in to Berry Pet Health and query records.

[ Personal Information ]

Usage scenarios: In the process of accessing or using our services (including basic services), we collect your personal information in order to provide you with services such as device connection and measurement, query and display, and history.

Instructions: After you register as a user of Berry Pet Health, you can independently fill in your name, gender, birthday, weight, height, etc. to complete your personal information.

[ Device Information ]

Usage scenarios: In the process of using our services, we will collect your device information in order to provide you with measurement data, history and other services.

Instructions for use: The device status we collect includes your device model, device name, unique device identification number (IMEI/IDFA/IMSI), operating system, etc. Without your authorization, we will not obtain the above information in advance. At present, most mobile phone terminal manufacturers support the change of the device identification code to ensure your independent control of personal information, and the specific withdrawal or change method can refer to the description of the terminal equipment you use.

[ Bluetooth Permissions ]

Usage scenarios: During your use of our services, we will collect your device information in order to provide you with services such as search and connection of Berry devices.

Instructions for use: We only collect information when you use the corresponding function in order to accurately search for and connect to Berry devices.
If you turn off location authorization through the corresponding permissions, you may not be able to use the corresponding functions, but it will not affect your use of basic services.

[ Location Information ]

Use cases: Through your network location information (such as IP and WLAN), we will know your approximate geographic location information and provide you with Berry device search and connection.

Instructions for use: We will protect your personal information in strict accordance with the law, some systems need to use location information to search for Berry devices, except when using search and connecting devices, we will not retain your relevant personal information.

[ GPS Permissions ]

Use Scenarios: With your separate consent to this authorization, we will collect your precise geolocation information to provide you with Berry device search and connection.

Instructions for use: We only collect corresponding information when you use the corresponding function, and the permission name displayed by different systems may be different, such as GPS, geographic location, etc.
If you turn off location authorization through the corresponding permissions, you may not be able to use the corresponding functions, but it will not affect your use of basic services.

[ Camera Permissions ]

Usage scenarios: With your separate consent to this authorization, we will collect your camera information in order to provide you with functions such as scanning codes and searching for connections.

Instructions for use: We only collect corresponding information when you use the corresponding function, and the name displayed by different systems may be different, such as camera, camera, etc.
If you turn off camera authorization, you may not be able to use the corresponding functions, but it will not affect your use of basic services.

2.1 The Company will only retain your personal data for the period necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data for as long as necessary to comply with our legal obligations (for example, if we need to retain your data to comply with applicable law), resolve disputes, and enforce our legal agreements and policies;

2.2 The Company will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, unless this data is used to enhance security or improve the functionality of our Services, or we are legally obliged to retain this data for a longer period of time;

2.3 Your information, including personal data, is processed at the Company's operational offices and anywhere else where the parties involved in the processing are located. This means that this information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction;

2.4 By agreeing to this Privacy Policy and subsequently submitting such information, you consent to such transfer;

2.5 The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, unless there are adequate controls in place to include your data and other personal information;

2.6 We may use the information collected in the course of providing services to you for the following purposes:

2.6.1 To provide services to you;

2.6.2 Help us design new services and improve our existing services;

2.6.3 To make us better understand how you access and use our services, so as to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or other responses to you and other users.

3.1 We attach great importance to the protection of personal information, except as otherwise provided by law, we will not share your personal information with any company, organization or individual;

3.2 Berry Pet Health also does not allow any third party to collect, edit, sell or disseminate your personal information by any means. If any user of Berry Pet Health Platform engages in the above activities, once discovered, Berry Pet Health has the right to immediately terminate the service agreement with the user;

3.3 We will not share information (such as your name or email address) that can be used to identify you personally with our partners unless you expressly authorize it;

3.4 We will not publicly disclose the personal information we collect, and if we must disclose it publicly, we will inform you of the purpose of this public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your express consent.

4.1 Our Services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. If we discover that we have collected personal data from anyone under the age of 13 without parental consent, we take steps to delete that information from our servers;

4.2 Minors should obtain the consent of their guardians before using our products or services. If you are a minor, before using our products or services, you should read this Privacy Policy together under the guardianship and guidance, and you should use our products or services and submit personal information under the explicit consent and guidance of your guardian. If you are the guardian of a minor, when you have questions about the personal information of the minor under your guardianship, you can communicate with us through the contact information published in this Privacy Policy;

4.3 If we need to rely on consent as the legal basis for processing your information and parental consent is required in your country and region, we may ask for parental consent before collecting and using that information.

5.1 Berry Pet Health accounts have security protection functions, please keep your username and password information properly. Berry Pet Health will ensure that your information is not lost, abused and altered by encrypting user passwords and other security measures. Notwithstanding the aforementioned security measures, please note that there are no "perfect security measures" on the information network;

5.2 Please protect your personal information appropriately and only provide it to others when necessary. If you find that your personal information is leaked, especially the username and password of Berry Pet Health, please contact Berry Pet Health customer service immediately so that Berry Pet Health can take corresponding measures.

6.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page;

6.2 Berry Pet Health reserves the right to update this statement at any time, and when the statement is modified, we will notify you of the changed statement through a pop-up window or notification;

6.3 If you continue to use our services, it is deemed that you agree to our changed privacy policy, and we will collect, use and store your personal information in accordance with the updated statement;

6.4 You are advised to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy will be effective upon posting on this page.

If you have any questions about this Privacy Policy, you can contact us:

7.1 You can contact us by sending an email to sales@berry-med.com customer service email;

7.2 You can find "Help & Feedback" on our product features page, submit feedback, or contact them.